Shipping and Returns policy

/Shipping and Returns policy
Shipping and Returns policy 2017-09-21T07:57:06+00:00

Shipping Rates and Policy:

Delivery rates:

Standard Delivery (3-7 Days) £4.50

Express Delivery (2-4 Days) £6.00

International Delivery (Signed & Tracked,Allow up to 10 days) £20.00

FREE SHIPPING ON ALL ORDERS OVER £100 IN THE UK AND IRELAND

Delivery times:

Orders placed before 2pm, will be dispatched that day.

Orders placed after 2pm will be dispatched the next day.

Orders placed after 2pm on Friday will be dispatched on the next working day.

Collect In Store- Free

Additional Shipping/returns info:

Customers are responsible for paying their own shipping costs for returning goods. Shipping costs are non-refundable.  We advise you to use a tracking shipping service/insured postage as we are not held responsible if we do not receive the returned item.

Online Returns Policy

We hope you love all the items you receive, however if for any reason you are not completely satisfied with your online purchase, please return the item(s) to be received by us in their original condition*. Once the items are examined if we find signs of the items being worn, used, washed or without labels attached, unfortunately we will be unable to process a refund and the items will be returned back to you.  Please note, sale items are non-refundable and non-exchangeable.
When returning item(s) to us please allow 10-30 days from the day the parcel is returned to us for your refund to be processed.

EXCHANGE
We also offer an exchange as long as it is for the same item in a different size/colour.

Online Full Price Items Refund Policy
Full price item(s) are to be received by us in their original condition* within 14 days of receipt of the parcel.

Online Sale Items Policy
Please note sale items are non-refundable and non-exchangeable.

* Unworn, unwashed, with all labels attached and in sellable condition. Any products which are returned damaged or not in their original condition will not be refunded. You should therefore take reasonable care of the items(s) while they are in your possession.

CUSTOMS
NB – If your order is travelling further afield than the EU, you may need to pay customs or import duties, once it reaches your homeland. These charges are out of our control and we have no way of predicting what they may be. As such, we cannot be held responsible for them.

Customs policies vary widely from country to country. So if you’d like more information, please contact your local customs office. Customs can also delay the delivery of orders

How to return an item

Returns Via Post
If an item(s) has been ordered online, this must be return back to us via post to our online warehouse. To return items by post please complete the following steps:

1. Complete the returns form included in your original parcel; including your order number, name, item(s) to be returned and the reason for your return/exchange, pack the items that you wish to send back ensuring all items are in there original condition* along with the returns form.
2. Apply the returns postage label attached to your original invoice to the parcel you wish to send back. If for any reason you are missing the returns the label please see the below address.
3. Take your return parcel to any local post office or courier, where a postage fee will be charged (this cost is your responsibility).
4. The item(s) are your responsibility until they reach us. For this reason we strongly recommend that you send any parcels back to us using a recorded delivery service, and a obtain proof of delivery certificate from the courier used.

VADA:K Online Department
7 Cardinal O’Fiaich Square
Crossmaglen
Newry
Co. Armagh
N. Ireland
BT35 9AA

* Unworn, unwashed, with all labels attached and in sellable condition.

RETURN YOUR ONLINE PURCHASE(S) TO OUR STORE
For your convenience, you may return your online purchase to our store for an exchange of size/colour or gift card.  Please take along with you the item in its original condition* with your receipt.  Check us out on the map.
You will be able to return online orders within 14 days of receipt, for an exchange or gift card in-store. If you wish for a refund, it will be processed according to our online returns policy. Unfortunately we are unable to refund you for the goods in-store, it will have to go through our online returns process.

Faulty Goods

Online Purchases
We strive to ensure that our garments are of the highest quality and reach you in excellent condition, please accept our sincere apologies if you have received a faulty or incorrect item. If you have received a faulty or incorrect item please contact our customer service through your VADA:K online account, email customerservice@vadakthestore.com or call 00353 874404646 so that a member of our customer service team can advise you on the correct procedure in sending the item back to us.

FREE SHIPPING ON ORDERS OVER £100